Palm Keyboard & The Mac

I recently wrote about this with regard to problems I was having sync'ing in Panther. As it turns out it has nothing to do with Panther, but it is important enough to devote a separate post to it.

If you use a Mac *cheers* and you have one of the many Palm Keyboards (I have the 1st party Thin Palm Keyboard) then you need to disable the keyboard before you can HotSync to your Mac. This problem does not exist in Windows. We are so lucky.

You need to remember to go into the Keyboard app (on your Palm) and un check "Enable Keyboard." Now HotSync is possible. This is annoying, because when I want to use my keyboard, I have to remember to enable it again.

The way I understand it, the Palm cannot talk to the Mac, and the Palm Keyboard at once, or simply it cannot talk to two I/O devices if one of those devices is a Mac.

What really chaps me is the fact that I spent many phone calls to Palm Tech. Support, well over 3 hours with Level 1 Tech's and none of them bothered to ask if I had a keyboard, they all knew I had a Mac, you key that in when you make the call. The last Level 1 tech. I talked to finally had me talk to a Level 2 tech. Barbara D. called me Monday morning (I had talked to the Level 1 tech. on Saturday) and within a half hour I was syncing (in Panther no less) because she quickly after trying to get me to sync with fail, asked me if I had a keyboard for my Palm.

I am not disrespecting Palm Tech. Support. Palm, like Apple, in my experience, have very very good technicians manning the phones. I find that it sometimes takes talking to a couple different techs. to get a clear or corroborating answer, but that is something that is not unique to any tech. support department I have dealt with.

For a number of days Palm was not supporting Panther, Barbara D. told me that just recently they officially support Panther, and the word had not gotten around to all the techs. yet. (When an OS is not supported, the techs. will not help you).

OK, I have gone off on a small tangent, but it was related :-P.

If this issue is readily discovered and fixed by a Level 2 tech. then I would think the Level 1 techs. should be made aware of it. That, and there should be a FAQ page about it on the PalmOne Support Site.

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