I got my PC back this week, but of course, it still does not work. After a 2 full hour phone call to Alienware Tech. Support, they are sending me a new Promise RAID Controller. The hard drive is not being recognized. The motherboard works though. They fixed that problem. It boots up but stalls on the boot sequence screen. No amount of changing the boot order in the BIOS helps either. Moving the Promise PCI card had no effect, changing the ribbon to the other port on the Promise card had no effect. After 2 hrs. I suggested we plug the HD into the motherboard. I just love dealing with technical support. Especially the ones in India. Don't get me started on that. There is a reason Dell pulled their India Call Center, ya know (But did they really do it?). My CD-RW is plugged into the top port, and DVD-RW is plugged into the second port on the motherboard. They did not use ribbon cables that have two ports on them. So I would have to unplug the DVD-RW to plug in the HD. But this is after 2 hrs. of messing with this damn PC and I was fed up, I did not feel with pulling this PC apart any more, and about to the point of telling this Tech. that this system was being shipped back and they would fix it. And in the nicest way I could, I told him how blooming frustrated I was at this point. He said he understood, especially after just getting it back from the depot. Working with a PC box is nothing like working on a Mac box. The engineers at Apple really think about the design of the entire box. It is a pain in the ass working on this Alienware compared to all the Apple boxes I have torn apart. Oh, and on the left side of the case, there are 3 scratches! I know they were not there when I sent it in! And with the metallic paint on these cases, it is really easy to see scratches. I was so pissed off about the RAID controller/hard drive/whatever problem that I totally forgot about the scratches.
How in the world could this machine leave the Alienware depot. and the HD NOT work? It has a check sheet that states when it was put through a diagnostic test, which gasp! includes starting the computer. If I ever do buy a PC again, I will never buy from Alienware. That I will buy from Alienware because I know they support their computers. I am just really upset about this PC at the moment. I have heard so much good about them. There are a lot of prominent reviewers that like them, but my experience has been anything but good. The thing just dies after 10 months of use? When I get the thing back from that problem, it still does not work? Sometimes I cannot understand the Tech. Support, or for that matter why he is, or is not, asking me to try to get my system working again. Ya know, I now see why so many people switch to using a Mac, and I could never think of using my PC as a production machine. I am so glad I have a PowerBook to use. I just hope that this RAID Controller is the problem, and it works with the new one! As a disclaimer, I want to say that I find that the Indian techs. I have dealt with from companies such as Adobe, Macromedia, Quark, and Alienware are very smart and very willing to help fix the problem(s) at hand. I just wish I could talk to someone that is of Caucasian White, American descent and preferably from within this country. A lot of times thick accents are not the best thing to have when calling for help, especially when one might be a bit agitated at the reason he or she would have to call for help.