G4 + TechTV does not equal a good cable TV station, we have gone over this fact many times, in many places.
I am also not using my DVR as much as I used too. This is because Meancode Media business has picked up, and I am going back to school.
So I am downgrading all of it. I am getting rid of all the tiers, the DVR and even getting rid of the digital cable. What is left is channels 2 through 77 which leaves me with what is important - ESPN, ESPN2 and ESPN Classic. :) I also get CNN, TNT, Comedy Central, USA, A&E, History Channel, Discovery, etc, etc. Not to mention ABC, NBC, and CBS. All I watch are the ESPN channels though.
I do not have to buy any super duper tier to get ESPN either, nice. I am saving $9 by not having digital cable (and since I am giving up all the movie channels I had, digital cable is not doing anything but putting a pretty GUI on the TV to select stations).
In all I am saving $79 a month! Since I had the movie channels I was getting a deal on Road Runner, so the price of internet went up $5. I will now be paying $46 and some change. That is a heck of a lot lighter bill to pay each month. And since I am going back to school, and not working as much, I really don't need to be throwing my money away like that.
This is all fine and good to think about, but to actually get to a human being at Time Warner, then explain to them what you do not want any more, that is another thing all together.
Going from Digital Cable to a DVR box? Sure thing, right away sir. You want TechTV? Let me flip a switch and now you can watch that. But now I want to get rid of all this crap.
Getting to the option to talk to a human being when calling Time Warner Cable is hard enough, but they make you select the category you fall into.
Think "To talk to a human being to change your service please press 99." That was after 6 other menus. They do not have 'change' in their vernacular.
They want me to take my DVR into the office on Main Street. I am then informed to check my bill from when they put in my DVR, they charged me $15 to bring it to me, when I could have avoided that charge by just taking my digital box to the Main Street office and swapping that for the DVR. Brilliant.
This guy kept going on and on about what I needed to do, that they could not take off the movie channels et. al. until I took the DVR to the Main Street office. Total bull shit.
After a fair bit of bitching this guy sends me to this very helpful woman in customer service, the place I needed to be in the first place. A technician will be out Wednesday to take care of everything.
The way they treat their customers does not sunrise me one bit. It should. Because it is sad that I am not surprised. Customer Service all over the spectrum should not treat everyone like they are dumber then dirt. It makes the customer irritated when they are being talked to like they are dumb. For one I am a geek, and I used to work at a TV repair shop, I know how to connect and disconnect cable. It does not take a lot of effort to tell over the phone if you are talking to a novice or not. I do this all the time dealing with phone based tech. support myself. If I can deduce this stuff, the person on the other end can do the same thing. It is very simple - you explain more if you need to.
That being said the second person I talked to was very helpful, polite, and conversational while she was making all the needed changes to my account that were needed to drop a ton of tiers and movie packages and deals and switching this and that around. So for that, I happy to be a Time Warner customer.
As of Wednesday I will be getting high speed cable internet and basic cable TV for $46 a month. That makes me happy.
Since G4TechTV and The Screen Savers have gone south so much in the last few months, I am not going to miss them at all. That show was such high quality. It is a shame what happened to TSS.